About using the online application

  • Service areas
  • Service is restricted to the following areas in Tokyo:
    - 23 wards of Tokyo
    - 26 municipalities in the Tama Area
  • To apply for service at multiple locations (contracts), please submit one application for each contract.
  • Online applications are accepted 24 hours a day. However, please note that we may be unable to accept applications at certain times, such as during system maintenance or update.
  • Online applications are not accepted in the following cases. Please contact the Customer Service Center.
    • The application cannot be submitted because of the customer's operating environment.
    • The purpose is to change the name of the person in whose name the current water service is billed.
Application to Start Water Service
  • Online applications to obtain water service for new construction (water construction) will not be accepted.
Application to Stop Water Service
  • Please prepare a document (e.g., Notice of your water and sewage consumption, water bill) showing the customer account number for the address where service is to be stopped.
Combined Application to Stop and Start Water Service
  • If you move from one to another of the above service areas, you can apply to stop and start water service at the same time.
  • Please prepare a document (e.g., Notice of your water and sewage consumption, water bill) showing the customer account number for the address where service is to be stopped.

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